Privacy Policy

1. Introduction

Product Data Scrape ("Company", "we", "us", "our") operates the website www.productdatascrape.com and provides managed e-commerce data scraping services to businesses globally. This Privacy Policy applies to all information collected through our website, services, sales communications, and any related applications.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

This policy complies with applicable data protection regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Digital Personal Data Protection Act, 2023 of India (DPDP).

2. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide

• Contact information: Name, work email, phone number, company name, job title submitted through forms or sales communication.
• Account information: If you create an account, login credentials, billing details, and preferences.
• Sample data requests: SKU lists, retailer names, refresh frequency preferences shared for sample data delivery.
• Payment data: Billing address, payment method details (processed by PCI-DSS compliant payment providers — we do not store full card numbers).
• Communication content: Messages, support tickets, sales calls, and emails exchanged with us.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, browser type, referring URL, device information.
• IP address & geolocation: Approximate location derived from IP address.
• Cookies & identifiers: See Section 4 for cookie details.
• Log data: Server logs including access times, error logs.

2.3 Information from Third Parties

• Lead enrichment: Public business information from LinkedIn, Crunchbase, and similar B2B sources for sales context.
• Analytics: Aggregated data from Google Analytics, marketing platforms.
• Referrals: Information provided by referring partners.

3. How We Use Your Information

We use collected information for the following purposes:

• Service delivery: To process sample data requests, set up production pipelines, deliver datasets.
• Communication: To respond to inquiries, provide customer support, send service updates.
• Sales & marketing: To send relevant product information, demos, case studies (you can unsubscribe anytime).
• Billing & payments: To process invoices, payments, and maintain financial records.
• Service improvement: To analyse usage patterns, improve our website and services.
• Legal compliance: To comply with applicable laws, respond to legal requests, enforce our Terms.
• Security: To protect against fraud, unauthorized access, and abuse.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for website functionality (cannot be disabled).
• Analytics cookies: Google Analytics for usage statistics (can be disabled).
• Marketing cookies: LinkedIn Insight Tag, Google Ads for targeted marketing (can be disabled).
• Preference cookies: Remember your settings and preferences.

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect website functionality.

5. Data Sharing & Disclosure

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: Cloud hosting (AWS, GCP), email providers (SendGrid), CRM (HubSpot), payment processors (Stripe, Razorpay). All bound by data processing agreements.
• Business transfers: In connection with mergers, acquisitions, or asset sales (with continued protection of your data).
• Legal requirements: When required by law, court order, or to protect our rights and safety.
• With your consent: Where you have explicitly authorised disclosure.

We never share personal information with advertising networks or data brokers without explicit consent.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission (TLS 1.3)
• Encrypted data at rest (AES-256)
• Access controls and role-based permissions
• Regular security audits and penetration testing
• Employee training on data privacy
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Active customer data: Retained during the customer relationship plus 7 years for tax/legal compliance.
• Sales leads: Up to 3 years from last interaction.
• Website analytics: 26 months (Google Analytics default).
• Marketing communications: Until you unsubscribe.
• Support tickets: 3 years from closure.

You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your location, you have the following rights regarding your personal data:

8.1 GDPR (EU/UK Residents)

• Right to access: Request a copy of your personal data.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data ("right to be forgotten").
• Right to restrict processing: Limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing for marketing or legitimate interests.
• Right to withdraw consent: Withdraw consent at any time.
• Right to lodge a complaint: With your local data protection authority.

8.2 CCPA (California Residents)

• Right to know: What personal information we collect, use, share.
• Right to delete: Request deletion of personal information.
• Right to opt-out: Of the sale of personal information (we do not sell).
• Right to non-discrimination: For exercising privacy rights.

8.3 DPDP (India Residents)

• Right to access information: About processing of your personal data.
• Right to correction and erasure: Of your personal data.
• Right to grievance redressal: Through our Grievance Officer.
• Right to nominate: Another person to exercise your rights in case of incapacity/death.

To exercise any of these rights, contact us at privacy@productdatascrape.com. We will respond within 30 days (15 days for India residents under DPDP).

9. International Data Transfers

Product Data Scrape is headquartered in India with operations in multiple countries. Your data may be transferred to and processed in jurisdictions outside your country of residence.

For transfers from the EU/UK, we use Standard Contractual Clauses (SCCs) approved by the European Commission. For other transfers, we ensure equivalent levels of data protection.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

• Email notification to active customers
• Prominent notice on our website
• Updated "Last Updated" date at the top of this policy

Continued use of our services after policy changes constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions, data access requests, or to exercise your rights:

If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.